Most orders ship within 2-3 business days. When the order ships, you will receive a tracking number for your package. Items should arrive between 5-7 business days after shipping.

Once the package is scanned into the shipping system (USPS or UPS), they are responsible for how long the order will take to arrive. Actual delivery time depends upon the shipping service and Wild Petal Home is not responsible for any delays or failed deliveries of your items.

Of course, we want you to receive your order as quickly as possible! Please reach out to us at support@wildpetalhome.com with any issues with your order delivery.

Yes, we do make custom candles for events! Please reach out to us at the Connect page with details.

We can customize labels for special events, such as Girls Trips, Bridal Party, Shower Favors, Graduations, etc.

ON FIRST BURN When lighting your candle for the first time, burn for 3-4 hours to allow the melt pool to almost reach the edges. This will help prevent tunneling in the future and provide a "melt memory" for the soy wax.

TRIM YOUR WICK Always trim your wick to 1/4" before each use (use scissors or a wick trimmer). This is very important to prevent excess soot and heat. 

AS CANDLE BURNS You may see some wax "hang up" on the sides as the candle melts down. This is completely normal and the "hang up" should catch up to the rest of the wax with future burns. 

TIME FOR A NEW ONE! Do not burn your candle for more than 4 hours at a time and never burn a candle all the way through - discontinue use when there is 1/2-1/4" of wax remaining. You can chill the jar, pop out the remaining wax, then wash jars in hot, soapy water and re-use or recycle. 

Yes, indeed! Our sample tealight set lets you try out 1 oz. tins so you can experience Wild Petal Home's scents before choosing a larger candle. Each tealight burns for approximately 3 hours.

Try not to stress! Your candle may have tunneled OR perhaps it just has some wax "hung up" on the side that hasn't melted yet. This is how natural soy wax candles burn sometimes. It should melt and catch up on subsequent burns, as the glass heats up.

If you'd like to help it along, (or if your candle has indeed tunneled), simply create a foil wrap around the sides of the candle. Fold the edges over the top of the candle, leaving a hole in the middle right above the wick. Then, just burn your candle until the wax on the surface melts and levels out. This should generate enough heat to melt the edges more evenly. Unwrap for subsequent burns.

Great question! We love that you are reusing your jar! One way to remove unmelted wax is to put it in the freezer for awhile and then use a butter knife or spoon to pop the wax out. Another method is to soak the jar in hot water until wax softens and can be removed and thrown away. Never put wax down your sink drain!

Wash jars in hot, soapy water and reuse as cocktail glasses, tealight holders, jewelry holders, mini-vases, you get the idea.

Soy wax doesn't produce black soot, but sometimes a cotton wick does, especially as the candle burns down farther into the jar. In between burnings, simply wipe the edge of the glass with a paper towel to remove any residue. Now you have sparkling glass again! And make sure to trim the wick before lighting!

At Wild Petal Home, customer happiness is our top priority. Our goal is to provide you with high quality products and excellent customer service. In the event you are not happy with your purchase, please contact us. We have a return and refund policy in place to make things as easy as possible. 

Here are the details of our policies.

Returns:

Wild Petal Home has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be 1) in the same condition in which you received it and 2) in its original packaging. You’ll also need the receipt or proof of purchase. Due to the nature of our products, used items cannot be exchanged or refunded.

To start a return, contact us at support@wildpetalhome.com

Customers are responsible for all return shipping costs. Items sent back to us without first requesting a return will not be accepted.

We do not offer exchanges at this time. However, you can return your purchase and place a new order for the product you desire.

Damages and Issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please include a photo in the email. We will evaluate the situation and plan how to make it right.

Refunds

Refunds will be processed 7-10 business days once item has been received.

Refunds will be credited to the original payment method. 

We only replace items that are damaged or defective. 

Wild Petal Home is not responsible for improperly burned candles. Make sure to read our Candle Care page (linked here) and the Candle Care card that comes with each purchase, as well as the warning label on the underside of each product.

We hope this policy gives you confidence in purchasing from Wild Petal Home! Please contact us with any return question at support@wildpetalhome.com